Discussion:
Large file sent seems to have screwed up exchange
(too old to reply)
Doug Sanders
2008-02-23 01:53:46 UTC
Permalink
Hope someone can help with this.

I have a remote client; 6 hour drive away; who has tried to send a 11
megabyte .wav file as an attachment. It did not reach it's intended
recipient, so it was sent again.

Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.

Before I make the drive out to the client, i need some help on what may be
going on. I suspect the server is continueing to try to send the large
email and is bogging everything down.

Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.

Thanks,

Doug Sanders
John Oliver, Jr. [MVP]
2008-02-23 03:24:23 UTC
Permalink
Does the email show in your Exchange 2000 SMTP VS Queue? What are the error
messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a 11
megabyte .wav file as an attachment. It did not reach it's intended
recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on what may be
going on. I suspect the server is continueing to try to send the large
email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Doug Sanders
2008-02-23 04:16:38 UTC
Permalink
I haven't been on the site yet. That will be Monday morning.

I'm trying to find out what to expect.

I did have a local user look at the event logs, but they were all blank,
nothing logged.

Doug
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What are the error
messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a 11
megabyte .wav file as an attachment. It did not reach it's intended
recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on what may be
going on. I suspect the server is continueing to try to send the large
email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Lanwench [MVP - Exchange]
2008-02-23 13:30:14 UTC
Permalink
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still there. If the
event logs are truly *blank* then there are some Windows problems. You'll
need to make sure all your services are running, etc.

Don't you have remote access to this server? Seems silly to drive that far
for something like this! Do a Webex or similar if you don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What are
the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a
11 megabyte .wav file as an attachment. It did not reach it's
intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on what
may be going on. I suspect the server is continueing to try to
send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Doug Sanders
2008-02-23 23:37:12 UTC
Permalink
Thanks for the input.

Since I have never had any problems like this with Exchange before, where is
the 'offending message' to be found? In the senders mailbox?

I inherited this client and haven't needed to to do remote access before.
Things have changed and I'll have to get it setup.

Doug


"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still there. If the
event logs are truly *blank* then there are some Windows problems. You'll
need to make sure all your services are running, etc.
Don't you have remote access to this server? Seems silly to drive that far
for something like this! Do a Webex or similar if you don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What are
the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a
11 megabyte .wav file as an attachment. It did not reach it's
intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on what
may be going on. I suspect the server is continueing to try to
send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Lanwench [MVP - Exchange]
2008-02-24 15:43:51 UTC
Permalink
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange before,
where is the 'offending message' to be found? In the senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in admin mode
on the server and permit access from your own public IP via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still there.
If the event logs are truly *blank* then there are some Windows
problems. You'll need to make sure all your services are running,
etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you don't
have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What are
the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a
11 megabyte .wav file as an attachment. It did not reach it's
intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to try
to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Doug Sanders
2008-02-24 23:52:40 UTC
Permalink
Thanks for the help, I'll let you know how it went on Tuesday.

Doug


"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange before,
where is the 'offending message' to be found? In the senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in admin mode
on the server and permit access from your own public IP via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still there.
If the event logs are truly *blank* then there are some Windows
problems. You'll need to make sure all your services are running,
etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you don't
have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What are
the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to send a
11 megabyte .wav file as an attachment. It did not reach it's
intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to try
to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Lanwench [MVP - Exchange]
2008-02-25 16:58:14 UTC
Permalink
Post by Doug Sanders
Thanks for the help, I'll let you know how it went on Tuesday.
Doug
Best o' luck....
Post by Doug Sanders
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange before,
where is the 'offending message' to be found? In the senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in
admin mode on the server and permit access from your own public IP
via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still
there. If the event logs are truly *blank* then there are some
Windows problems. You'll need to make sure all your services are
running, etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you
don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What
are the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to
send a 11 megabyte .wav file as an attachment. It did not
reach it's intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to
try to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Doug Sanders
2008-02-27 03:32:45 UTC
Permalink
Thanks to all.

Cleared the queues, compressed the databases, rebooted the server and all
seems to be working.

Re-instructed everyone to keep emails and attachments under 2 megabytes.
Management being the biggest offender.

Thanks again,

Doug


"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the help, I'll let you know how it went on Tuesday.
Doug
Best o' luck....
Post by Doug Sanders
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange before,
where is the 'offending message' to be found? In the senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in
admin mode on the server and permit access from your own public IP
via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were all
blank, nothing logged.
Doug
You'll need to look and see if the offending message is still
there. If the event logs are truly *blank* then there are some
Windows problems. You'll need to make sure all your services are
running, etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you
don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What
are the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to
send a 11 megabyte .wav file as an attachment. It did not
reach it's intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to
try to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Lanwench [MVP - Exchange]
2008-02-27 21:21:43 UTC
Permalink
Post by Doug Sanders
Thanks to all.
Cleared the queues, compressed the databases
Oh - you really don't want or need to do that ...it's not meant for regular
admin use.
Post by Doug Sanders
, rebooted the server and
all seems to be working.
Re-instructed everyone to keep emails and attachments under 2
megabytes.
That's pretty tiny- I'd do at least 5, even with a very slow pipe. Remember,
there's a lot of 'padding' on your attachments when they finally go through
the server. And, you should be enforcing this on the server rather than
relying on the honor system.
Post by Doug Sanders
Management being the biggest offender.
Of course.
Post by Doug Sanders
Thanks again,
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the help, I'll let you know how it went on Tuesday.
Doug
Best o' luck....
Post by Doug Sanders
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange
before, where is the 'offending message' to be found? In the
senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in
admin mode on the server and permit access from your own public IP
via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were
all blank, nothing logged.
Doug
You'll need to look and see if the offending message is still
there. If the event logs are truly *blank* then there are some
Windows problems. You'll need to make sure all your services are
running, etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you
don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What
are the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to
send a 11 megabyte .wav file as an attachment. It did not
reach it's intended recipient, so it was sent again.
Now exchange is running slow and various error messages are being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to
try to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Doug Sanders
2008-02-27 23:39:32 UTC
Permalink
I'll adjust the size the next time I'm out there.

Thanks,
Doug


"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks to all.
Cleared the queues, compressed the databases
Oh - you really don't want or need to do that ...it's not meant for regular
admin use.
Post by Doug Sanders
, rebooted the server and
all seems to be working.
Re-instructed everyone to keep emails and attachments under 2 megabytes.
That's pretty tiny- I'd do at least 5, even with a very slow pipe. Remember,
there's a lot of 'padding' on your attachments when they finally go through
the server. And, you should be enforcing this on the server rather than
relying on the honor system.
Post by Doug Sanders
Management being the biggest offender.
Of course.
Post by Doug Sanders
Thanks again,
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the help, I'll let you know how it went on Tuesday.
Doug
Best o' luck....
Post by Doug Sanders
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange
before, where is the 'offending message' to be found? In the
senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote access
before. Things have changed and I'll have to get it setup.
Indeed. Remote desktop is one built-in way to go....install TS in
admin mode on the server and permit access from your own public IP
via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were
all blank, nothing logged.
Doug
You'll need to look and see if the offending message is still
there. If the event logs are truly *blank* then there are some
Windows problems. You'll need to make sure all your services are
running, etc.
Don't you have remote access to this server? Seems silly to drive
that far for something like this! Do a Webex or similar if you
don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue? What
are the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to
send a 11 megabyte .wav file as an attachment. It did not
reach it's intended recipient, so it was sent again.
Now exchange is running slow and various error messages are
being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help on
what may be going on. I suspect the server is continueing to
try to send the large email and is bogging everything down.
Since I've never had problems with Exchange 2000 before, I'm
not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
Lanwench [MVP - Exchange]
2008-02-29 16:06:47 UTC
Permalink
Post by Doug Sanders
I'll adjust the size the next time I'm out there.
Dude, just bite the bullet and set up remote access right now. You can't do
much systems administration work with a 6-hour drive between you & a client.
:)
Post by Doug Sanders
Thanks,
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks to all.
Cleared the queues, compressed the databases
Oh - you really don't want or need to do that ...it's not meant for
regular admin use.
Post by Doug Sanders
, rebooted the server and
all seems to be working.
Re-instructed everyone to keep emails and attachments under 2 megabytes.
That's pretty tiny- I'd do at least 5, even with a very slow pipe.
Remember, there's a lot of 'padding' on your attachments when they
finally go through the server. And, you should be enforcing this on
the server rather than relying on the honor system.
Post by Doug Sanders
Management being the biggest offender.
Of course.
Post by Doug Sanders
Thanks again,
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the help, I'll let you know how it went on Tuesday.
Doug
Best o' luck....
Post by Doug Sanders
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
Thanks for the input.
Since I have never had any problems like this with Exchange
before, where is the 'offending message' to be found? In the
senders mailbox?
No - in the queues.
Post by Doug Sanders
I inherited this client and haven't needed to to do remote
access before. Things have changed and I'll have to get it
setup.
Indeed. Remote desktop is one built-in way to go....install TS in
admin mode on the server and permit access from your own public
IP via TCP 3389.
Post by Doug Sanders
Doug
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
Post by Doug Sanders
I haven't been on the site yet. That will be Monday morning.
I'm trying to find out what to expect.
I did have a local user look at the event logs, but they were
all blank, nothing logged.
Doug
You'll need to look and see if the offending message is still
there. If the event logs are truly *blank* then there are some
Windows problems. You'll need to make sure all your services
are running, etc.
Don't you have remote access to this server? Seems silly to
drive that far for something like this! Do a Webex or similar
if you don't have RD access.
Post by Doug Sanders
Post by John Oliver, Jr. [MVP]
Does the email show in your Exchange 2000 SMTP VS Queue?
What are the error messages?
--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner
Post by Doug Sanders
Hope someone can help with this.
I have a remote client; 6 hour drive away; who has tried to
send a 11 megabyte .wav file as an attachment. It did not
reach it's intended recipient, so it was sent again.
Now exchange is running slow and various error messages are
being received.
Some are from the different recipient's server rejecting other emails.
Before I make the drive out to the client, i need some help
on what may be going on. I suspect the server is
continueing to try to send the large email and is bogging
everything down.
Since I've never had problems with Exchange 2000 before, I'm
not sure where
I start to purge the failed emailed messages.
Thanks,
Doug Sanders
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